Many thanks.

Dear Robin, You are very kind to be so complimentary, especially after the extended period we needed for the repair of the sashes, during which you had secure boarding. We also went over our estimated costs when we discovered more extensive decay on the sash box once we started to cut away the old timber. We will return to Northbrook next year to complete Phase two for one of your neighbours and hope that we may see you then. With kind regards,

Thank you for this Martin. It was great to be able to book these works while you were away. I also thank you for your understanding over the fact that we discovered additional repairs that meant that you were unexpectedly faced with secure boarding for your return from Tuscany! I trust that we did not ruin your holiday.

Dear Anne and Archie, Thank you very much for your kind feedback - it was a pleasure to work in your gorgeous home, and we look forward to coming back for further works later in the year. A client's recommendation to others are the highest praise that we can receive and we promise to do all we can to deliver the same level of service to any of your friends or neighbours who contacts us. Yours sincerely, The HSWS Team

Dear Katharine, It was lovely to come back to see you again and thank you for your kind comments. All the best for 2022 - wishing you good health and much happiness!

Thank you John, both for your kind feedback and the lovely tea!

Dear Simon and Nicole, Bless you for your very kind comments. You both played your part superbly, too, - preparing every room so that we could start work immediately, only needing to put down an additional dust sheet on top of those already placed by you. Simon kept us well watered with regular and lovely cups of tea - you know how to get the most out of our team! Finally, thank you so much for your immediate settlement of our invoice - very much appreciated. We wish you much enjoyment in your warmer home and lower bills too.

Dear Alistair, Thank you very much for your kind comments. It was a pleasure to work for you and Cheryl, and we very much appreciated your hospitailty and flexibility as we disrupted your home. Believe it or not, we recently worked an entire week without the hint of a cuppa!

Dear Jacqui, Thank you very much for your kind comments. It was an absolute pleasure to help you on this refurbishment and a delight to meet you (and your granddaughter) finally. We wish you well with the rest of the works. We have several more projects booked in Castle Street, so I hope to see you again sometime.

Dear Lucy, Thank you for your additional feedback by email. I am sorry that you needed to clean off a mark on the blue carpet, and I am relieved to hear that this was completed successfully.